Frequently Asked Questions (FAQ)

1. Is there a cash-on-delivery option available?

Yes, we offer Cash on Delivery (COD) for all orders across Pakistan. You can pay when your Dr. Rashel products arrive at your doorstep.

2. Can I place an order online, and what are the payment options?

Absolutely! You can place an order directly on our website. After confirming your payment, we’ll ship your order as soon as possible. The total delivery time depends on payment authorization, order processing, and the courier shipping schedule. For in-stock Dr. Rashel products, delivery usually takes between 24 hours and 7 days. Please make sure you provide the correct shipping address to avoid delays.

3. What are the available shipping options?

We use TCS courier services to deliver both Cash on Delivery and Prepaid orders. There are no additional charges for Cash on Delivery service.

4. How long will it take to receive my order?

Typically, Dr. Rashel products will be delivered within 3-4 days. However, delivery time can vary depending on product availability, courier schedules, and unforeseen factors.

5. How can I track my order?

You can easily track your Dr. Rashel product order through the tracking link provided in your order confirmation email. Simply click on the link to check the status of your shipment.

6. Is it necessary to create an account to place an order?

No, you do not need an account to make a purchase. However, creating an account will make future orders quicker and easier. You can proceed as a guest to place your order and confirm your purchase.

7. How do I place an order with Onway Cosmetics?

To place an order:

1. Browse our collection of Dr. Rashel products and add your desired items to the shopping cart.
2. Create an account (if you don’t have one already) or proceed as a guest.
3. Enter your shipping and billing details on the checkout page.
4. Choose your preferred payment method—either online payment or Cash on Delivery.

8. How can I get in touch with Onway Cosmetics if I have questions or concerns?

For any questions or assistance, you can reach us via WhatsApp at 03405966670. Our customer support team is always happy to help!

9. Why should I leave a review?

We value your feedback! Reviews help other customers make informed decisions when purchasing Dr. Rashel products. We encourage you to share your experience, whether it’s positive or negative. Your honest opinion matters to us, and it helps us improve our service.